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Our Terms, Your Rights, One Clear Place

batijitu operates under terms and conditions that apply to every account, every wallet transaction, and every session — whether you access from Depok or anywhere else in Indonesia where local law permits.

Account TermsPrivacy ConditionsDANA, OVO, GoPay Wallet RulesData Retention PolicyEligibility by Region
batijitu Our Terms, Your Rights, One Clear Place
HOW WE HANDLE THIS

Data Handling, Security and Your Account Rights

We apply account-level protections across every interaction — from the moment you log in to the point a GoPay withdrawal clears. Here is how we handle the four areas that matter most when it comes to your data and account security.

Data Storage and Retention

We keep your account data only as long as needed for legal obligations or active account purposes. Once your account is closed and retention periods lapse, personal data is deleted from our systems.

Cookies and Session Tracking

Cookies help us maintain your login session across devices so you can move from mobile to browser without logging in again. You can adjust cookie preferences in your account settings at any time.

Account Security Measures

Every login is protected by OTP verification sent to your registered number. Wallet-linked actions — like adding a new DANA or OVO account — require re-verification before they take effect.

Requesting Changes to Your Data

You have the right to request access to, correction of, or deletion of your personal data. Submit a formal request through live chat or email with your account ID and we will process it according to applicable local law.

POLICY CONTACT PATHS

Reach Us About Any Legal or Policy Question

If something in our terms is unclear, or if you need to make a formal request about your account data, there are direct channels to reach our policy team. We handle legal queries separately from general account support so your question gets to the right person without bouncing around.

Live Chat Open the chat widget from any page on batijitu. Mention 'policy query' at the start and the agent will route your message to the correct team without delay.
Email Support Send a detailed account query or formal data request to our support email. Include your registered account ID so we can pull your record and respond accurately.
Account Help Centre Your account dashboard has a Help section with direct links to submit wallet disputes, data access requests, and policy clarification tickets specific to DANA, OVO, or GoPay transactions.

Common Questions About Our Terms and Policies

These are the questions we get most often about how our legal terms work, what rights you have over your account data, and how to act on those rights through the right channel.

Yes. Access and eligibility depend entirely on local law and the region you are in. If online gaming is restricted in your area, you should check your local legal position before registering or depositing.

Any pending wallet balance is held in your account record during a suspension review. We follow the wallet provider's own dispute process alongside our internal policy before releasing or returning funds.

Yes. Submit a data access request through our live chat or support email with your account ID. We will compile and send your data within the timeframe required by applicable local regulation.

We notify you via the contact details registered on your account before any material policy change takes effect. Minor administrative updates are published to this page with a version date.

Transaction records linked to your account are retained for the period required by financial record-keeping obligations. After that period, records are removed from active storage in line with our data retention policy.

Contact us through live chat or email, request account closure, and submit a data deletion request at the same time. We process both together and confirm once the deletion is complete.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.